Skills
22 skills are associated with this occupation.
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Essential knowledge
Essential skills / competences
Optional knowledge
No skills in this section.
Overview
Ticket sales agents provide first-line customer service, explain travel options, process bookings and payments, handle personal information and adapt reservations when plans or availability change.
In job descriptions, look for ticketing systems, reservations, payment handling, cancellation rules, customer records, travel information, self-service ticket machines, language skills and support for travellers with special needs.
Explore this occupation
Open in Job ExplorerWhat the work can involve
Ticket sales agents work at the first point where a travel need becomes a booking. The role mixes customer questions, ticketing systems, payments, reservation changes, cancellation rules and clear information about routes or events.
Skills and specializations
Useful strengths include customer communication, booking processes, payment handling, privacy care, travel information, self-service ticketing support, language use and attention to special needs.
Salary context
Pay comparisons should consider sales volume, opening hours, language requirements, payment responsibility, customer complexity, travel-product range and whether the role includes records or local-event information.
Career paths
Paths can move from ticket counter or call-centre work into travel consultancy, reservation coordination, customer service supervision or transport sales administration.
Good to know
Check whether the advert names the ticketing system, transport mode, payment duties, cancellation handling, language needs, self-service support and customer records. These details show how transactional or advisory the role is.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
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Alternative labels
Occupation group
Travel consultants and clerks (4221)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7 |
|---|---|
| ESCO code | 4221.3 |
| ISCO group | 4221 |
| Concept type | Occupation |