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Overview
Ticket sales agents provide first-line customer service, explain travel options, process bookings and payments, handle personal information and adapt reservations when plans or availability change.
In job descriptions, look for ticketing systems, reservations, payment handling, cancellation rules, customer records, travel information, self-service ticket machines, language skills and support for travellers with special needs.
Explore this occupation
Search jobsWhat the work can involve
Ticket sales agents work at the first point where a travel need becomes a booking. The role mixes customer questions, ticketing systems, payments, reservation changes, cancellation rules and clear information about routes or events.
Skills and specializations
Useful strengths include customer communication, booking processes, payment handling, privacy care, travel information, self-service ticketing support, language use and attention to special needs.
Salary context
Pay comparisons should consider sales volume, opening hours, language requirements, payment responsibility, customer complexity, travel-product range and whether the role includes records or local-event information.
Career paths
Paths can move from ticket counter or call-centre work into travel consultancy, reservation coordination, customer service supervision or transport sales administration.
Good to know
Check whether the advert names the ticketing system, transport mode, payment duties, cancellation handling, language needs, self-service support and customer records. These details show how transactional or advisory the role is.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
Where might this occupation occur?
This occupation may occur in several kinds of economic activity. Here are some examples and other occupations that may be found in the same areas.
Travel agency activities
This is one example. Another occupation in this activity is travel agent.
Explore this activityThese examples offer an overview but do not show every economic activity where the occupation may occur.
About this information
The selection is based on how occupations are connected to economic activities in ESCO and NACE. Only a few examples are shown to make the information easier to use. The occupations were selected because they are close in occupation area and important skills. The examples are not a ranking. They do not show where most people work, where demand is highest, or which occupation is best suited to a particular person.
Map overview
Click the map to search for ticket sales agent jobs.
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O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 3
Travel Agents
41-3041.00
O*NET occupation is broader
The O*NET occupation covers a broader field of work than this ESCO occupation.
Open in O*NETUshers, Lobby Attendants, and Ticket Takers
39-3031.00
O*NET occupation is broader
The O*NET occupation covers a broader field of work than this ESCO occupation.
Open in O*NETReservation and Transportation Ticket Agents and Travel Clerks
43-4181.00
Exact relationship
The official mapping treats the O*NET and ESCO occupations as closely equivalent.
Open in O*NETSource and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
NACE Rev. 2.1
Economic activities linked to this occupation.
79.11Travel agency activities
Alternative labels
Occupation group
Travel consultants and clerks (4221)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7 |
|---|---|
| ESCO code | 4221.3 |
| ISCO group | 4221 |
| Concept type | Occupation |