Skills
60 skills are associated with this occupation.
0 skills selected
Essential knowledge
8 skills
Essential skills / competences
20 skills
Optional knowledge
5 skills
Optional skills / competences
27 skills
Overview
Client relations managers act between an organisation and its customers, explaining accounts and services, resolving concerns, maintaining satisfaction and sometimes preparing plans or proposals.
In job descriptions, look for customer guidance, account explanations, relationship marketing, CRM work, service follow-up, proposals, customer data, meetings and coordination with sales or support teams.
Explore this occupation
Open in Job ExplorerWhat the work can involve
Client relations managers keep commercial relationships usable after the first sale. They explain accounts and services, hear concerns, coordinate answers inside the company and turn customer needs into proposals, meetings or service improvements.
Skills and specializations
Important skills include business communication, trust building, customer satisfaction, CRM records, relationship marketing, problem solving, product understanding and coordination with sales, support and service teams.
Salary context
Salary context depends on account value, customer portfolio size, sales influence, renewal responsibility, proposal work, escalation handling and whether the role carries formal targets. This guide does not provide salary amounts.
Career paths
Career paths can move from customer service, sales support or account coordination into relationship management, key account work, customer success leadership or marketing and service planning.
Good to know
Check whether the advert is mainly service support, sales account work or strategic relationship management. Look for customer segment, CRM system, targets, proposal duties and authority to resolve issues.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
Map overview
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Alternative labels
Occupation group
Advertising and marketing professionals (2431)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba |
|---|---|
| ESCO code | 2431.6 |
| ISCO group | 2431 |
| Concept type | Occupation |