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Overview
Client relations managers act between an organisation and its customers, explaining accounts and services, resolving concerns, maintaining satisfaction and sometimes preparing plans or proposals.
In job descriptions, look for customer guidance, account explanations, relationship marketing, CRM work, service follow-up, proposals, customer data, meetings and coordination with sales or support teams.
Explore this occupation
Open in Job ExplorerWhat the work can involve
Client relations managers keep commercial relationships usable after the first sale. They explain accounts and services, hear concerns, coordinate answers inside the company and turn customer needs into proposals, meetings or service improvements.
Skills and specializations
Important skills include business communication, trust building, customer satisfaction, CRM records, relationship marketing, problem solving, product understanding and coordination with sales, support and service teams.
Salary context
Salary context depends on account value, customer portfolio size, sales influence, renewal responsibility, proposal work, escalation handling and whether the role carries formal targets. This guide does not provide salary amounts.
Career paths
Career paths can move from customer service, sales support or account coordination into relationship management, key account work, customer success leadership or marketing and service planning.
Good to know
Check whether the advert is mainly service support, sales account work or strategic relationship management. Look for customer segment, CRM system, targets, proposal duties and authority to resolve issues.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
Map overview
Click the map to search for client relations manager jobs.
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O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 3
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
41-4012.00
O*NET occupation is more specific
The O*NET occupation covers a more specific field of work than this ESCO occupation.
The official mapping connects this O*NET occupation to many ESCO occupations.
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
41-3091.00
O*NET occupation is more specific
The O*NET occupation covers a more specific field of work than this ESCO occupation.
Open in O*NETSales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
41-4011.00
O*NET occupation is more specific
The O*NET occupation covers a more specific field of work than this ESCO occupation.
The official mapping connects this O*NET occupation to many ESCO occupations.
Source and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
Alternative labels
Occupation group
Advertising and marketing professionals (2431)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba |
|---|---|
| ESCO code | 2431.6 |
| ISCO group | 2431 |
| Concept type | Occupation |