Skills
31 skills are associated with this occupation.
0 skills selected
Essential knowledge
0 skills
No skills in this section.
Essential skills / competences
20 skills
Optional knowledge
1 skill
Optional skills / competences
10 skills
Overview
Hospitality establishment receptionists are the first contact for guests in hotels or restaurants, handling arrivals, departures, bookings, payments and practical information.
In job descriptions, look for check-in and check-out, reservations, guest records, customer complaints, tourism information, payment handling, handovers, reception area upkeep and privacy routines.
Explore this occupation
Open in Job ExplorerWhat the work can involve
Hospitality establishment receptionist work is guest-facing coordination at the front desk or reception point. The role keeps arrivals, departures, bookings, payments, local information and service handovers moving without losing guest details.
Skills and specializations
Useful depth includes check-in, check-out, reservations, property-management software, guest records, complaints, special needs, payment handling, tourism information, privacy routines and maintaining the reception area.
Salary context
Salary context depends on shift pattern, accommodation size, payment responsibility, reservation volume, complaint handling, language demands, night duties, sales tasks and whether the role trains reception staff.
Career paths
Development can move toward senior receptionist, front-office supervisor, reservations coordinator, guest relations, accommodation operations, sales support or reception staff training.
Good to know
Check whether adverts name property-management systems, check-in volume, group bookings, room-service orders, end-of-day accounts, incident records, guest privacy and handover routines.
Editorial note
This guide is editorial career context, not official labour-market statistics or role-specific pay data.
Map overview
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Alternative labels
Occupation group
Hotel receptionists (4224)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6 |
|---|---|
| ESCO code | 4224.1 |
| ISCO group | 4224 |
| Concept type | Occupation |