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Overview
ICT operations managers coordinate ICT services, infrastructure, systems and software so the organisation has the resources and processes needed for daily digital work.
In job descriptions, look for operations management, ICT service quality, budgets, suppliers, staff leadership, ticketing systems, workflow design, key performance indicators and contract follow-up.
Explore this occupation
Open in Job ExplorerWhat the work can involve
ICT operations manager work is about keeping digital services and infrastructure usable. The manager coordinates systems, software, suppliers, staff tasks, process stages and responses when service agreements are not met.
Skills and specializations
Important depth includes operations management, budgets, staff leadership, supplier relationships, ICT ticketing systems, workflow design, quality control, key performance indicators, change management and technology strategy.
Salary context
Salary context depends on infrastructure scope, service availability expectations, budget size, staff responsibility, supplier contract complexity, incident ownership and whether the manager covers business processes as well as technical operations.
Career paths
Career paths can move from systems administration, service desk leadership, infrastructure coordination or project management into operations management, service delivery leadership, technology strategy or broader ICT management.
Good to know
Check whether adverts name platforms, service levels, budget authority, staff size, supplier management, ticketing tools, change processes, reporting metrics and responsibility for incidents or contract mitigation.
Editorial note
This guide gives editorial career context for this occupation. It is not official labour-market statistics or salary data.
Map overview
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O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 1
Computer and Information Systems Managers
11-3021.00
Close relationship
The occupations are closely related, but the official mapping does not treat them as exact equivalents.
Open in O*NETSource and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
Alternative labels
Occupation group
Information and communications technology service managers (1330)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc |
|---|---|
| ESCO code | 1330.5 |
| ISCO group | 1330 |
| Concept type | Occupation |