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Overview
Cloak room attendants greet guests, number belongings, exchange tickets for stored items, keep the cloak room orderly and help with questions, complaints or lost-and-found items.
In job descriptions, look for guest service, numbered belongings, cloak room cleanliness, fees, lost and found, customer complaints, facility information, personal items and safety routines.
Explore this occupation
Search jobsWhat the work can involve
Cloak room attendants work in guest-facing spaces where personal items must be traceable and secure. The role can include greeting guests, tagging coats and bags, collecting fees, keeping the cloak room tidy and resolving simple mix-ups at busy arrival or departure times.
Skills and specializations
Useful depth includes customer communication, numbering belongings, lost-and-found handling, complaint response, facility information, cleanliness and fire-safety awareness. Some workplaces add towel, linen or laundry-related duties.
Salary context
Salary context depends on venue size, event pace, cash handling, evening or weekend hours, responsibility for valuable items, complaint handling and whether the role includes cleaning or broader guest-service tasks.
Career paths
Career paths can move toward guest services, reception, event venue support, hospitality operations, facilities service or team coordination for front-of-house staff.
Good to know
Check whether adverts name the venue type, ticket system, fee handling, lost-and-found process, cleaning duties, peak arrival times, complaint routines and whether bags as well as coats are accepted.
Editorial note
This guide is editorial career context, not official labour-market statistics or role-specific pay data.
Map overview
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O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 2
Locker Room, Coatroom, and Dressing Room Attendants
39-3093.00
O*NET occupation is broader
The O*NET occupation covers a broader field of work than this ESCO occupation.
Open in O*NETUshers, Lobby Attendants, and Ticket Takers
39-3031.00
O*NET occupation is broader
The O*NET occupation covers a broader field of work than this ESCO occupation.
Open in O*NETSource and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
NACE Rev. 2.1
Economic activities linked to this occupation.
96.99Other personal service activities n.e.c.
Alternative labels
Occupation group
Elementary workers not elsewhere classified (9629)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/26087cc4-6226-41b0-9f97-9564ebe90dce |
|---|---|
| ESCO code | 9629.4 |
| ISCO group | 9629 |
| Concept type | Occupation |