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Overview
After-sales service technicians support customers after a product has been sold by installing equipment, finding faults, repairing products and keeping service reports.
In job descriptions, look for customer visits, technical troubleshooting, maintenance schedules, corrective actions, spare parts, product documentation, satisfaction follow-up and summary reports.
Explore this occupation
Search jobsWhat the work can involve
Work moves between customer sites, workshops, service desks and product documentation. The technician installs, maintains, diagnoses and repairs sold products while keeping customers informed.
Skills and specializations
Useful depth includes technical troubleshooting, planned maintenance, repair reporting, spare parts handling, customer communication, product manuals and clear service summaries.
Salary context
Salary context depends on travel, emergency response, product complexity, diagnostic autonomy, customer responsibility, documentation duties and whether the role includes sales support.
Career paths
Experience can lead toward senior service technician, field service coordination, technical support, product specialist, service planning or after-sales account support.
Good to know
Check whether adverts name installation, maintenance, warranty cases, customer visits, fault diagnosis, spare parts, service reports, product training and follow-up after repair.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
Map overview
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O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 1
Installation, Maintenance, and Repair Workers, All Other
49-9099.00
Close relationship
The occupations are closely related, but the official mapping does not treat them as exact equivalents.
Open in O*NETSource and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
Alternative labels
after-sales support technician
field technician
workshop technician
sales support technician
help-desk technician
after-sales installation technician
after-sales rectification technician
after-sales team member
after-sales repair technician
customer service technician
after-sales maintenance technician
field support technician
Occupation group
Technical and medical sales professionals (excluding ICT) (2433)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d |
|---|---|
| ESCO code | 2433.1 |
| ISCO group | 2433 |
| Concept type | Occupation |