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Overview
Mail clerks work in post offices, mail rooms or related organisations, handling mail items, records, customer information and delivery exceptions.
In job descriptions, look for mail sorting, mail-room systems, package records, traceability, information security, customer interaction, transport coordination and protection of letters or parcels from damage.
Explore this occupation
Search jobsWhat the work involves
Mail clerk work keeps physical mail traceable inside a post office, mail room or related organisation. Tasks can include sorting, scanning, records, exceptions, customer details and handover to transport or delivery routes.
Skills and specializations
Useful strengths include mail handling, package records, mailing information systems, data protection, customer records, transport coordination and care for letters or parcels that must not be damaged.
Salary context
Pay context depends on volume, customer contact, system use, responsibility for traceability, handling of sensitive mail, shift times and whether the role coordinates with carriers.
Career paths
Experience can lead toward mail-room coordination, postal operations, logistics administration, customer service, records work or team supervision in a sorting environment.
Good to know
Check whether the advert is for a public post office, internal mail room or logistics site. System access, customer contact and exception handling define the role.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
Map overview
Click the map to search for mail clerk jobs.
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O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 3
Postal Service Mail Sorters, Processors, and Processing Machine Operators
43-5053.00
O*NET occupation is more specific
The O*NET occupation covers a more specific field of work than this ESCO occupation.
Open in O*NETPostal Service Mail Carriers
43-5052.00
Close relationship
The occupations are closely related, but the official mapping does not treat them as exact equivalents.
Open in O*NETMail Clerks and Mail Machine Operators, Except Postal Service
43-9051.00
Exact relationship
The official mapping treats the O*NET and ESCO occupations as closely equivalent.
Open in O*NETSource and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
NACE Rev. 2.1
Economic activities linked to this occupation.
53.2Other postal and courier activities
Alternative labels
Occupation group
Mail carriers and sorting clerks (4412)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/511f366c-ba41-4826-9622-8cda6d6e3b91 |
|---|---|
| ESCO code | 4412.1 |
| ISCO group | 4412 |
| Concept type | Occupation |