Skills
Select one or more knowledge areas or skills to find related occupations.
0 skills selected
Overview
ICT technician work is about installing, maintaining, repairing and operating information systems, computer equipment, communications devices, printers, networks and software used in daily work.
In job descriptions, look for system administration, server maintenance, troubleshooting, backups, firewall rules, antivirus tools, network routing, user support, hardware repair and clear handover of incidents.
Explore this occupation
Open in Job ExplorerWhat the work can involve
ICT technicians keep workplace technology usable. The work can include installing laptops, desktops, servers, printers and communication equipment, setting up operating systems and applications, repairing devices, checking network connections and helping users when systems fail or behave unpredictably.
Skills and specializations
Core skill areas include ICT system administration, server maintenance, troubleshooting, backups, firewall rules, antivirus tools, network routing, access control and hardware repair. Some roles lean toward user support, while others focus more on servers, networks, email hosting or recovery routines.
Salary context
Salary comparisons should look at the equipment and systems the technician owns, not only the job title. A role covering servers, backups, security controls, network faults or incident response usually carries different expectations from a mainly first-line hardware and user-support role.
Career paths
ICT technician experience can lead toward systems administration, network support, security operations, service desk coordination or specialist work with workplace devices. Progression often comes from taking responsibility for documented fixes, recurring incidents, planned maintenance and reliable handovers between support levels.
Good to know
Read adverts for the support environment: number of users, device types, operating systems, server exposure, ticketing routines and after-hours expectations. Clear adverts name the systems to be maintained and explain when the technician solves issues directly or escalates them.
Editorial note
This guide is editorial career context, not official labour-market statistics or role-specific salary data.
Map overview
Click the map to search for ICT technician jobs.
— Jobs total — Countries with jobs
O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 2
Computer, Automated Teller, and Office Machine Repairers
49-2011.00
O*NET occupation is more specific
The O*NET occupation covers a more specific field of work than this ESCO occupation.
Open in O*NETComputer User Support Specialists
15-1232.00
Close relationship
The occupations are closely related, but the official mapping does not treat them as exact equivalents.
Open in O*NETSource and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
Alternative labels
Occupation group
Information and communications technology user support technicians (3512)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/3e7bf729-4442-4b9f-ad5e-83111963795c |
|---|---|
| ESCO code | 3512.4 |
| ISCO group | 3512 |
| Concept type | Occupation |