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Overview
Debt collectors compile and follow up debts owed to an organisation or a third party, especially when payment dates have passed and records need to be checked.
In job descriptions, look for client debt records, debt investigation, repayment agreements, payment processing, debt collection systems, customer communication, deadlines, consumer protection and document-based questions.
Explore this occupation
Search jobsWhat the work can involve
Debt collection work starts with records: which debt is due, which documents support it and what contact or payment action has already happened. Much of the role is careful follow-up rather than one-off calls.
Skills and specializations
Useful strengths include debt records, repayment agreements, payment processing, customer communication, document questions, deadlines, consumer protection and calm handling of difficult conversations.
Salary context
Salary context depends on case volume, debt complexity, customer contact responsibility, payment authority, system use, deadlines and whether the role includes investigation or counselling. This guide does not provide salary amounts.
Career paths
Career paths can move toward credit control, collections coordination, customer finance operations, dispute handling, payment administration or team supervision in receivables work.
Good to know
Check whether vacancies mention phone contact, written cases, payment plans, debt systems, investigation tasks or settlement authority. These details show the pressure and decision space in the role.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
Where might this occupation occur?
This occupation may occur in several kinds of economic activity. Here are some examples and other occupations that may be found in the same areas.
Activities of collection agencies and credit bureaus
This is one example. Another occupation in this activity is insurance collector.
Explore this activityThese examples offer an overview but do not show every economic activity where the occupation may occur.
About this information
The selection is based on how occupations are connected to economic activities in ESCO and NACE. Only a few examples are shown to make the information easier to use. The occupations were selected because they are close in occupation area and important skills. The examples are not a ranking. They do not show where most people work, where demand is highest, or which occupation is best suited to a particular person.
Map overview
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O*NET relationships
See occupations connected to this ESCO occupation in the official O*NET–ESCO mapping. The relationship type comes from the source and is not a ranking or recommendation.
O*NET relationships: 1
Bill and Account Collectors
43-3011.00
Exact relationship
The official mapping treats the O*NET and ESCO occupations as closely equivalent.
Open in O*NETSource and method
These relationships come from the official European Commission O*NET–ESCO crosswalk.
Relationship direction: O*NET occupation to ESCO occupation.
Several O*NET occupations can point to the same ESCO occupation, and one O*NET occupation can point to several ESCO occupations.
AltoTrail preserves the source relationship type. The order is technical and does not show which occupation is best, most relevant or recommended.
AltoTrail validates and presents the source relationships without adding ranking or recommendation semantics.
NACE Rev. 2.1
Economic activities linked to this occupation.
82.91Activities of collection agencies and credit bureaus
Alternative labels
credit control agent
debt recovery agent
collections associate
collection agent
debt collection officer
debt collection agent
revenue agent
assistant debt collector
debt collection operative
payment collector
bill and account recovery agent
bill and account collector
senior debt collector
field debt collector
bill collector
third-party collector
Occupation group
Debt-collectors and related workers (4214)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/50a66df6-c141-4b4a-937a-d3bc55737ae3 |
|---|---|
| ESCO code | 4214.1 |
| ISCO group | 4214 |
| Concept type | Occupation |