Skills
40 skills are associated with this occupation.
0 skills selected
Essential knowledge
3 skills
Essential skills / competences
28 skills
Optional knowledge
0 skills
No skills in this section.
Optional skills / competences
9 skills
Overview
Flight attendants support passengers before, during and after flights. The work can include greeting passengers, giving verbal instructions, serving food, handling complaints, providing first aid, using communication channels and helping deliver the customer experience.
In job descriptions, look for cabin service, passenger safety briefings, food hygiene, first aid, customer complaints, challenging work conditions, check-in support, flight plans, communication channels and onboard sales.
Explore this occupation
Open in Job ExplorerWhat the work can involve
Flight attendant work is passenger-facing cabin work in a tightly timed transport setting. The role combines greeting passengers, giving safety instructions, serving food, responding to complaints, supporting first aid needs and communicating with crew during changing flight conditions.
Skills and specializations
Useful skills include clear verbal instructions, customer care, food hygiene, first aid, handling complaints and staying reliable during demanding shifts. Some roles add onboard sales, check-in support, premium cabin service, crew coordination or route-specific language needs.
Salary context
Pay is commonly shaped by flight schedule, overnight duties, customer-service responsibility, safety duties, route mix, seniority and whether the role includes lead cabin or training tasks.
Career paths
Progression can move from cabin crew member to senior cabin crew, purser, service trainer, crew scheduling support, airport customer roles or broader airline operations.
Good to know
Check whether a vacancy explains routes, roster pattern, cabin duties, safety training, service expectations, sales tasks and language requirements. The clearest adverts balance hospitality with passenger safety responsibilities.
Editorial note
This guide is editorial career context, not official labour-market statistics or role-specific pay data.
Map overview
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Alternative labels
Occupation group
steward/stewardess (5111.2)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/f20d3ae6-baeb-482c-b68d-c2fb115e5dde |
|---|---|
| ESCO code | 5111.2.1 |
| ISCO group | 5111 |
| Concept type | Occupation |