Skills
31 skills are associated with this occupation.
0 skills selected
Essential knowledge
6 skills
Essential skills / competences
11 skills
Optional knowledge
4 skills
Optional skills / competences
10 skills
Overview
Quality services managers organise how service quality is defined, measured and improved inside a business. They connect customer requirements, company standards, quality audits and process changes.
In job descriptions, look for quality assurance methods, service standards, business process improvement, audit work, test data, staff training, management systems and cooperation with department managers.
Explore this occupation
Open in Job ExplorerWhat the work can involve
Quality services managers usually work across operations, customer service, process owners and management teams. They turn service standards into audits, targets, staff routines and improvement actions.
Skills and specializations
Useful strengths include quality assurance methods, business process analysis, test-data interpretation, service standards, audit planning, problem solving and training staff in quality procedures.
Salary context
Salary context depends on management scope, number of service areas, audit responsibility, process-change ownership, supplier-risk work and whether the role leads staff or advises other managers.
Career paths
Experience can lead toward operations management, quality assurance leadership, service excellence, compliance coordination, business process improvement or broader administration management.
Good to know
Check whether vacancies name the service area, quality system, audit cycle, customer requirements, process metrics, staff training duties and authority to change routines.
Editorial note
This guide is editorial career context. It is not official labour-market statistics or role-specific salary data.
Map overview
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Alternative labels
Occupation group
Business services and administration managers not elsewhere classified (1219)
Source facts
| ESCO URI | http://data.europa.eu/esco/occupation/109e0a5d-203d-4af6-8f70-692111335ec3 |
|---|---|
| ESCO code | 1219.7 |
| ISCO group | 1219 |
| Concept type | Occupation |